Refund Policy

1. Our Return Policy

Due to the nature of fragrance products (which are intimate personal care items), we can only accept returns under the following conditions:

• The product is unopened and in its original factory-sealed packaging
• The return request is made within 7 days of receiving your order
• The product has not been used, sprayed, or tampered with in any way
• The original receipt or proof of purchase is provided

2. Non-Returnable Items

The following items cannot be returned or refunded:

• Opened or used fragrances
• Products without original packaging
• Sale items marked as final sale
• Products purchased as gifts or bundles where individual items have been separated

3. Damaged or Incorrect Orders

If your order arrived damaged or you received the wrong product, please contact us within 48 hours of receiving your delivery. Include clear photos of the damage or incorrect item. We will arrange a replacement or full refund at no cost to you.

4. How to Initiate a Return

To initiate a return, please follow these steps:

• Contact us via WhatsApp or our contact page within the return window
• Provide your order number and reason for return
• We will provide return instructions and a return address
• Package the item securely in its original packaging
• Return shipping costs are the responsibility of the customer unless the return is due to our error

5. Refund Processing

Once your returned item is received and inspected, we will notify you of the outcome. Approved refunds are processed within 5–7 business days using the original payment method. Please note that your bank may take additional time to reflect the refund.

6. Exchanges

We do not currently offer direct exchanges. If you wish to exchange a product, please initiate a return and place a new order for the desired item.

7. Consumer Rights

Nothing in this policy limits your statutory rights under the Consumer Protection Act 68 of 2008 (CPA). If you believe your rights under the CPA have been infringed, please contact us and we will address your concern promptly.

8. Contact Us

For any questions about returns or refunds, please contact us or reach us directly on WhatsApp.