Privacy Policy

1. Introduction

Christine Venust ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African law.

2. Information We Collect

When you use our website or place an order, we may collect the following personal information:

• Name and surname
• Email address
• Phone number
• Delivery address
• Order history and transaction details
• Newsletter subscription preferences

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Communicate with you about your order status
• Send newsletters and promotional updates (only if you have subscribed)
• Improve our website and customer service
• Comply with legal obligations

4. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your information with trusted service providers (such as courier companies) solely for the purpose of fulfilling your order. These parties are bound to keep your information confidential.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or disclosure. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. Cookies

Our website may use cookies to improve your browsing experience and remember preferences. You can control cookie settings through your browser. Disabling cookies may affect certain website functionality.

7. Your Rights

Under POPIA, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Information Regulator of South Africa

8. Newsletter Unsubscribe

If you subscribed to our mailing list, you may unsubscribe at any time by contacting us directly via our contact page or by replying to any of our emails with "Unsubscribe" in the subject line.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

10. Contact Us

For any privacy-related questions or to exercise your rights, please contact us or reach us on WhatsApp.