Frequently Asked Questions

Yes, absolutely. Every single product we sell is 100% genuine designer fragrance. We do not stock imitations, replicas, or grey market products. Authenticity is non-negotiable for us — it is the foundation of Christine Venust.

All our fragrances come in original, sealed manufacturer packaging complete with batch codes. You can verify batch codes using services like checkfresh.com. If you ever have any doubt, contact us on WhatsApp and we will assist you immediately.

Simply browse our collection, add your chosen fragrance to your cart, and proceed to checkout. You can also reach out to us directly via WhatsApp if you prefer a more personal experience or need help choosing.

We accept EFT (Electronic Funds Transfer) and other major payment methods. All payment details are provided at checkout. We do not store any payment card details on our servers.

Yes. Our checkout is secured and we never share your personal information with third parties. See our Privacy Policy for full details on how we handle your data.

Yes, we deliver across South Africa. Your order is carefully and elegantly packaged to ensure it arrives in perfect condition.

Delivery times vary by location. We aim to dispatch all orders promptly after payment confirmation. You will receive tracking information once your order has been shipped. Contact us on WhatsApp for estimated times to your area.

Delivery costs are calculated at checkout based on your location. Please proceed to checkout or contact us for a delivery quote to your area.

Due to the nature of fragrance products, we can only accept returns on items that are unopened and in their original sealed packaging. Please see our full Refund Policy for details.

If your order arrives damaged, please contact us within 48 hours of receipt with photos of the damage. We will arrange a replacement or refund as quickly as possible. Reach us on WhatsApp for the fastest response.